Frequently Asked Questions

Read through our frequently asked questions below. If you don’t find the answer you are looking for please call us at (515) 246-0000.

Domain Related Questions

  • How can I speed up my domain name transfer?
  • Where do I find a new/different domain name?
  • How do I transfer my domain away from Captain Jack Communications?

Website Related Questions

  • I need to update my website, who do I contact?
  • Why can't I see the changes to my website?
  • Why isn't my site listed in the search engines yet?

Email Related Questions

  • How do I setup my email program?
  • Why isn't my email working?
  • What is a SPAM Firewall? What does it cost? How do I sign up?

FTP Related Questions

  • What is FTP?
  • How do I use FTP?