We receive dozens of requests each week for anything from address and name changes to major site rebuilds to give the website a new look and feel. If you are thinking about changes to your website, contact us:

  1. If you’ve already been working closely with a programmer on a daily basis, you may call and work directly with them.
  2. If it’s been a while or you have new ideas for change, send an email to updates@captainjack.com
  3. Of course, you’re welcome to contact a Sales Associate, we’re just a phone call away – 515-246-0000.

Send a detailed email updates@captainjack.com to get directly into our processing systems for the most expedient handling of your request.


Work is clocked in 15-minute increments and includes talking with you by phone, reading and answering emails, tracking and documenting your changes, and in general all time relative to meeting your needs.

Work for normal updates will are usually completed within 3-5 business days after we receive it.

Rush charges will apply if you request faster completion than a normal update, and will be billed as an additional percentage to the total work time. Usually, these are fairly quick text and scheduling or pricing changes, and a rush charge helps compensate other customers for being “bumped” and gets your web-viewing customers new information as fast as possible.

RUSH – Guaranteed start within 1 business day.

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