Oct 11, 2010

We’ve all been there. You’re website isn’t working and you’re not sure why. Before you call tech support, there are a few steps you can take to ensure the problem is with your actual site. And if there is a problem how you can tell tech support more accurately what is going on with your website.

  1. Is your browser cached?
    • Is your browser (Safari, Firefox or Internet Explorer) taking you to a stored version that may not exist anymore?
    • Try visiting to a site you’ve never been to before, is that site working?
    • To clear your browser history or cache follow the steps in this tutorial.
  2. 2. Are you using an outdated browser?
    • Click on the Main Menu, then select About (the name of whichever browser you are using).
    • The version you have will be listed.
    • Then search “latest version of (browser name here).”
    • If the version is old, update your browser.
  3. Check another computer to see if the problem exists on other machines.
  4. Check that all your software is up-to-date.
  5. If the error continues to occur take a screen shot or write down the error message, the more information you can give the better.
  6. Notice the behavior of your computer or website. Knowing how the site is acting differently compared to normal can give tech support information to solve your problem faster.

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